LATEST UPDATE

15 November 2024, 10:00am AEST

Virgin Australia has scheduled additional recovery flights to help guests travel to and from Bali following necessary flight cancellations earlier this week due to the presence of volcanic ash in the Denpasar airspace.

Saturday 16 November:

• VA9555 Sydney-Denpasar
• VA9556 Denpasar-Sydney
• VA9551 Melbourne-Denpasar
• VA9554 Denpasar-Melbourne
• VA9553 Brisbane-Denpasar
• VA9558 Denpasar-Brisbane  

We will continue to contact guests whose flights have been cancelled to accommodate them on recovery flights in the coming days.

We sincerely appreciate the patience and understanding of our guests.

PREVIOUS UPDATES

14 November 2024, 9:30am AEST

Yesterday Virgin Australia made necessary adjustments to its flight schedule due to the presence of volcanic ash in the Denpasar airspace, following the eruption of Mount Lewotobi.

Safety is always our highest priority, and our meteorology team has continued to closely monitor the situation.

From today (14 November), we will now resume all scheduled flights in and out of Denpasar.

We will continue to contact guests whose flights have been cancelled to accommodate them on recovery flights in the coming days.

We sincerely regret any disruption these cancellations have caused and assure our guests that our team is working diligently to rebook all impacted guests to their destinations as safely and promptly as possible.

13 November 2024, 2:30pm AEST

Virgin Australia has made necessary adjustments to its flight schedule following the eruption of Mount Lewotobi in Indonesia.

Due to the presence of volcanic ash, it is currently unsafe to operate flights to and from Denpasar. As a result, all Virgin Australia flights in and out of Denpasar have been cancelled for today, 13 November 2024.

We are proactively reaching out to guests whose flights have been cancelled to offer an alternative flight option. We are also communicating to guests booked to travel to and from Bali between Thursday (14 November) and Saturday (16 November) encouraging them to stay updated on the latest flight information available via our website.

We sincerely regret any disruption this may cause and assure our guests that our team is working diligently to rebook all impacted guests to their destinations as safely and promptly as possible.

Safety is always our highest priority, and our meteorology team is closely monitoring the situation. Updates will continue to be provided on this page.

Flights impacted
 
Tuesday, 12 November 2024

• VA95 Melbourne-Denpasar
• VA94 Denpasar-Melbourne
• VA65 Sydney-Denpasar
• VA66 Denpasar-Sydney
• VA92 Denpasar-Melbourne

Wednesday, 13 November 2024

• VA45 Brisbane-Denpasar
• VA48 Denpasar-Brisbane
• VA91 Melbourne-Denpasar
• VA92 Denpasar-Melbourne
• VA65 Sydney-Denpasar
• VA66 Denpasar-Sydney
• VA95 Melbourne-Denpasar
• VA94 Denpasar-Melbourne
• VA83 Gold Coast-Denpasar
• VA82 Denpasar-Gold Coast

Support for impacted guests

We understand impacted guests may wish to change their travel plans.

Guests scheduled to travel to Denpasar on and between 13 November and 16 November inclusive, may rebook to another Virgin Australia operated service within 14 days of their original departure date at no extra charge (subject to seat availability) or cancel their booking to receive a refund to original form of payment, or a travel credit.

Guests who wish to further discuss alternative arrangements available to them are encouraged to reach out to the Virgin Australia Guest Contact Centre on 13 67 89.

We appreciate the patience of all travellers, and look forward to welcoming all our guests back on board soon.